Welcome to the Custer Products Careers page! Our team is fueled by a passion for working together to create innovative lighting solutions that make the world a brighter, safer place.
As a team, we pride ourselves on innovation, collaboration, and a commitment to excellence. If you’re looking for a rewarding career where your contributions make a real difference, we invite you to explore the opportunities at Custer Products. To learn more about us:
Current Openings
Reports To: Production Supervisor
FLSA Status: Non-exempt
SUMMARY: This position ensures that all production requirements are met by managerial standards. The Production Associate is responsible for meeting timelines and ensuring production quality standards.
DUTIES AND RESPONSIBILITIES:
- Monitors equipment assembly and tools for performance and maintenance
- Enforces all safety policies on the production
- Inspects products for quality and accuracy prior to
- Maintains communication with management to ensure that necessary policies are understood and
- Evaluates process gaps to further improve procedures including templates and
- Maintains all documented quality processes and creates new processes as
- Works in an effective manner in order to meet the time requirements set by management on a daily basis.
- Follows the correct protocol for clocking in and clocking
- Assembles materials and equipment as required to perform assigned
- Measures materials in a precise manner to ensure product quality and to elimate waste.
- Monitors and Inspect products for defects to ensure quality standards are
- Communicates effectively with coworkers to ensure efficient production and deadlines are
- Maintains a clean workspace as well ensuring that the equipment is operating
- Comprehends and adheres to verbal and written
- Ensures that the flow of resources like raw materials is maintained and that production items are delivered as needed and used properly and
- Follows the specific instructions for each build and notifies management if changes are
- Performs all other duties as
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Language Skills – Ability to read, analyze, and interpret common scientific and technical journals. Ability to effectively present information to management. Ability to interact clearly and effectively, in both written and oral communication, with supervisor, clients, staff, vendors,
- Mathematical Skills – Ability to understand and accurately perform math percentages, measurements, addition, subtraction, division, and multiplication as it relates to production.
COMPETENCIES:
- Attendance – Consistently shows up on time for work and completes their normal work
- Communication – Conveys information to team members and management effectively and Asks questions and relays messages when necessary. Understands clearly and quickly when instructions or orders are received. Judges what information is important and what is not, and what should be communicated, how, to whom and when.
- Problem Solving – Understands a challenge and works toward finding effective solutions to them. Is able to define a problem, identify alternative solutions, then evaluate, select, and implement the an appropriate solution.
- Safety- Stays safety conscious about the work environment and Ensures the work area is free of debris to prevent trip and slip hazards; all products and equipment are stored in their proper location, all safety guards and other safety devices are in their proper location, are functional, and utilized effectively on a consistent basis. Standard operating procedures, safety work rules, and good general manufacturing practices are followed on a daily basis.
- Time Management- Manages one’s own Operates efficiently and minimizes distractions.
PHYSICAL DEMANDS:
While performing the duties of this job, the individual is to remain in a stationary position for extended periods of the time. The individual occasionally moves about on the production floor to inspect product, conduct tasks with staff, or perform production work. The individual also frequently positions self to inspect product and assist with equipment, including near the ground. They use tools while performing job duties. They must be able to exchange accurate information with other individuals in the office and floor. Must be able to detect mechanical issues and part defects from short distances to determine what action needs to be taken. They must occasionally push, pull, and/or move up to 70 pounds.
WORK ENVIRONMENT:
While performing the duties of this job, the individual is occasionally exposed to wet and/or humid conditions; moving mechanical parts; fumes or airborne particles and toxic or caustic chemicals. The noise level in the work environment is usually moderate.
Reports To: Customer Service Manager
FLSA Status: Non-exempt
SUMMARY: The Customer Service Representative is responsible for overseeing the day-to-day customer operations to ensure delightful customer experience at all stages of the customer and employee engagement.
DUTIES AND RESPONSIBILITIES:
- Answers phone calls, emails, and chat messages to provide information about products or
- Investigates and resolves customer complaints or concerns promptly and
- Handles product orders, returns, exchanges, and cancellations
- Pays close attention to each customer’s specific notes in their account and notifies Customer Service Manager if these need to be
- Stays informed about company products, services, policies, and promotions to provide accurate information to customers.
- Delivers friendly and empathetic service, even in challenging
- Cultivates and develops long-term relationships with
- Fields customer questions and complaints; when the issue is beyond the representative knowledge, forwards to the assigned specialist or other appropriate
- Maintains customer accounts and records of customer interactions with details of inquiries, complaints, and
- Processes invoices and credit
- Sets reasonable customer satisfaction goals and works with the team to achieve
- Performs all other duties as
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Education and/or Experience – High School Diploma required (or GED or High School Equivalence Certificate); Bachelor’s degree preferred; 3-5 years of management or customer service experience or equivalent combination of education and
- Language Skills – Ability to respond to common inquiries or complaints from customers and members of the business community. Ability to effectively present information to both leadership and Ability to interact clearly and effectively, in both written and oral communication, with supervisor, clients, staff, vendors, etc.
- Mathematical Skills – Ability to utilize basic math such as addition, subtraction, multiplication, division, and
- Computer Skills – To perform this job successfully, an individual should be proficient in personal computer skills including electronic mail, record keeping, routine database activity, word processing, spreadsheet, graphics, This role requires an average knowledge of Microsoft Office and Excel.
COMPETENCIES:
- Attendance – Consistently shows up on time for work and completes their normal work
- Communication – Informs orally and in writing, with clarity and good effect. Understands clearly and quickly when instructions or orders are received. Judges what information is important and what is not, and what should be communicated, how, to whom and
- Customer Service – Satisfies the expectations and requirements of Displays courtesy and sensitivity and responds promptly to service requests. Identifies customer needs and explains services clearly. Handles difficult situations.
- Dependability – Trusted or relied upon to act in the way required or
- Patience – Is tolerant with people and processes. Listens and checks before acting. Tries to understand the people and the data before making judgments and acting. Waits for others to catch up before Sensitive to due process and proper pacing. Follows established process.
PHYSICAL DEMANDS:
While performing the duties of this job, the individual must be able to remain in a stationary position for 80 percent of the time while operating their computer and answering phones. The individual needs to occasionally move about inside the office. They constantly operate a computer and other office productivity machinery, such as a calculator, copy machine, fax machine, and computer printer. They must be able to exchange accurate information with customers and others in the office while interacting. The individual must be able to move up to 50lbs without assistance. The individual must be capable of reviewing their work for errors and make adjustments as necessary. The individual must be able to occasionally move about the warehouse to check inventory. The individual must be able to effectively communicate with vendors, stores, and other groups within the industry.
WORK ENVIRONMENT:
While performing the duties of this job, the individual frequently works in a controlled climate. The noise level in the work environment is usually low to moderate.
Questions? Email Lois@CusterProducts.com
